Terms of service

MK's Jerky — Shipping & Refund Policies

Prepared for mksjerky.com.au. These are practical, plain-English policies aligned with Australian Consumer Law (ACL). They are a starting template, not legal advice — please have them reviewed against your specific circumstances before relying on them.

Shipping Policy

Where we ship We currently ship Australia-wide. We do not ship internationally at this time.

Shipping rates Shipping is calculated at checkout based on the products in your order:

  • MK's Jerky range: $12 flat rate — FREE when you spend $100 or more.
  • Proud Phoenix & Co range (chilli oils, sambals, salt): $15.25 flat rate (incl. GST) — FREE when you spend $100 or more on that range.

If your order contains items from both ranges, the applicable shipping for each is combined at checkout.

Order processing Orders are packed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). Orders placed on weekends or public holidays are processed the next business day.

Delivery times Once dispatched, delivery typically takes:

  • Metro (Adelaide, Melbourne, Sydney, Brisbane): 2–5 business days
  • Regional and remote areas (incl. WA, NT, TAS): 5–10 business days

These are estimates provided by our carriers and are not guaranteed. We're not responsible for delays once an order is in the carrier's hands.

Tracking You'll receive tracking details by email once your order ships.

Correct address Please make sure your delivery address is correct. We can't be held responsible for orders delivered to an incorrect address supplied at checkout. Re-delivery of returned-to-sender parcels may incur an additional shipping charge.

Refund & Returns Policy

Your rights under Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind Because we sell food products, for health, safety and hygiene reasons we're unable to accept change-of-mind returns or exchanges — on opened or unopened items. Please choose your flavours and sizes carefully.

Damaged, faulty, incorrect or spoiled orders If your order arrives damaged, faulty, spoiled, or you received the wrong item, please contact us within 7 days of delivery with:

  • your order number, and
  • a photo of the item and any damage.

Once confirmed, we'll arrange a replacement or a full refund (including shipping where applicable) — your choice.

How to contact us Email mk@mksjerky.com.au or use the contact page. We aim to respond within 1–2 business days.

Refunds Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to show the funds.

Allergen note Some products contain or may contain allergens (e.g. the Crispy Prawn Sambal and Umami Salt contain prawn/crustacean; some products contain honey). Please check product descriptions before purchasing. This does not affect your rights under the Australian Consumer Law.

Australian Consumer Law prohibits businesses from misrepresenting your consumer guarantee rights (for example, "no refunds" signs are not permitted). This template reflects that. For certainty, have it reviewed by a legal professional or your accountant.