Refund policy

Refund & Returns Policy

Your rights under Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind Because we sell food products, for health, safety and hygiene reasons we're unable to accept change-of-mind returns or exchanges — on opened or unopened items. Please choose your flavours and sizes carefully.

Damaged, faulty, incorrect or spoiled orders If your order arrives damaged, faulty, spoiled, or you received the wrong item, please contact us within 7 days of delivery with:

• your order number, and
• a photo of the item and any damage.

Once confirmed, we'll arrange a replacement or a full refund (including shipping where applicable) — your choice.

How to contact us Email mk@mksjerky.com.au or use the contact page. We aim to respond within 1–2 business days.

Refunds Approved refunds are processed to your original payment method within 5–10 business days. Your bank or card provider may take additional time to show the funds.

Allergen note Some products contain or may contain allergens (e.g. the Crispy Prawn Sambal and Umami Salt contain prawn/crustacean; some products contain honey). Please check product descriptions before purchasing. This does not affect your rights under the Australian Consumer Law.